General Terms of Use

General comments

Access to and use of the services provided via this Website are subject to these General Terms of Use,

which set out the legal information regarding any visits to and use of the services available on the BLITZ S.A. (hereinafter the “Operator”) online gaming website (www.blitzcasino.be), hereinafter referred to as the “Website”.

We invite you to read these General Terms of Use carefully before visiting the Website or using it in any way whatsoever. By accessing the Website, along with any of the pages it contains or services it provides, you expressly acknowledge that you have read and understood these General Terms of Use and that you agree to abide by them without restriction.

The Website provides visitors with a lawful online gaming offer through the holding of an B+ license (B+4986 license).

Use of the online gaming services requires the User to create a player account and to expressly and irrevocably accept these General Terms of Use by ticking the box intended for this purpose on the Website.

Prior to registering, the User must seek information about the laws applicable in their country of residence. Some games of chance may be legally prohibited or subject to certain terms and conditions. The Operator accepts no liability in the event that any of the games of chance offered by the Website do not comply with the laws of the User’s country of residence.

These General Terms of Use set out the features that are offered by the Operator at its sole discretion. The Player shall have no vested right of access to said features. Therefore, if any of these features become temporarily or permanently unavailable, the clauses herein relating to the feature in question shall be deemed void only insofar as they relate to said feature.

CONTENTS

General comments

1 – Identification

2 – Definitions

3 – Opening a Player Account, authentication and control

3.1 Conditions for opening a Player Account

3.2 Creation of a Player Account

3.3 Identification and authentication of the Player Account

4 – Protection of personal data and cookies

5 – Account and password

6 – Obligations regarding the use of the Website

7 – Player warranties

8 – Procedures for using the Games

8.1 General information

8.2 Games

8.3 Casino Jackpot

9 – Deposit and withdrawal of money

9.1 Use of the Player Account

9.2 Absence of interest

9.3 Deposit limits

A)      Default deposit limit

B) Personal deposit limits

9.4. Withdrawals

10 – Warranties and limitation of liability

11 – Suspension or closure of the Player Account by the Operator

12 – Closure of the account by the Player

13 – Consequences of closure of Player Account

14 – Amendment

15 – Term

16 – Responsible gaming

17 – Intellectual property

18 – Verification

19 – Complaints

20 – Assignability of Contract

21 – Security

22 – Availability of Website and Services

23 – Hyperlinks

24 – No waiver

25 – Severability

26 – Languages

27 – Archiving and proof

28 – Additional information

29 – Governing law – Disputes

1 – Identification

The Operator is the owner and operator of the www.blitzcasino.be Website dedicated to online gaming:

• BLITZ S.A. is a limited company under Belgian law with its head office at 2018 Antwerp (Belgium), Statiestraat 40, registered under the business number CBE 0458.785.551. It holds a B license (B4986) under Belgian law for operating class II landbased games. This license enables the entity to obtain a Belgian B+ license to operate a class II online virtual gaming hall using a computer program.

2 – Definitions

• Player Account: the personal account created by a Player granting them access to the online gaming Software, under the conditions provided for in the Contract.
• General Terms of Use: these General Terms of Use and any other documents to which they may refer, expressly accepted by the User upon visiting the Website.
• Contract: all the clauses set out in these General Terms of Use, as well as any other contractual documents available on the Website, including the Software rules and instructions, the Game Rules, the Privacy Policy, Cookie Policy and the competition rules for any games of chance available on the Website, expressly accepted by the User upon visiting the Website.
• Game(s): any game of chance offered online by the Operator via the Website in which a stake of any kind is involved, resulting in either the loss of the stake for at least one Player, or a win, of whatever kind, that benefits at least one of the Players or the Operator, and in which chance is an element, even if incidental, for running the game, determining the winner or setting the winnings.
• Player: means any natural person over the age of 21 who has registered on the Website and holds a Player Account (whether or not it has been authenticated).
• Software: all programs, files, data and any other content on the Website or linked to the Website allowing the Player to partake in online gaming.
• Parties: the Player and the Operator jointly.
• Services: the full range of services offered by the Operator on the Website, including (but not limited to) Games, the features available via the Software and the means of identification and payment.
• Session: uninterrupted Player activity on the same Game.
• Website: the Operator’s website available at the URL www.blitzcasino.be.
• User: any person who accesses the Website or the Software with or without registering on the Website, including the Players.
• You (sing./pl.): the User or Player.

3 – Opening a Player Account, authentication and control

3.1 Conditions for opening a Player Account

Participation in the Games available on the Website requires the creation of a personal Player Account on the Website using the registration form provided for this purpose. It is impossible to play on the Website without a personal Player Account.

The creation of a Player Account and access to the Games available on the Website is only authorized to natural persons having legal capacity who have reached the minimum age of 21.

Each natural person is entitled to a maximum of one (1) Player Account on the Website. The Player Account cannot be transferred to or used by a third party.

Access to the Website is prohibited to any Player who has been banned from gambling (whether at their own request or by the Gaming Commission and/or in accordance with the laws of the Player’s country of residence).

Any User residing in a country other than Belgium must verify that the legislation of their country authorizes registering and playing on the Website.

3.2 Creation of a Player Account

To create a Player Account, simply click on the “Register” tab and follow the instructions on the screen. The Player must sign in and provide the following personal details:

• Surname;
• First name;
• Home address;
• Nationality;
• Civil status;
• Date of birth;
• Country of residence;
• National registration number;
• Home or mobile phone number;
• Postal address;
• Email address;
• Any other information requested during the online registration process. All of these fields are mandatory and verified.

The Operator reserves the right to prohibit the use of usernames that it considers inappropriate. Only your username will be visible to other Players, while your login and password will remain strictly confidential.

Once the information has been entered, you will be asked to accept the General Terms of Use as well as the Privacy Policy by checking the box containing the statement “I HAVE READ AND ACCEPT THE GENERAL TERMS OF USE AND PRIVACY POLICY”. Without making this pledge, you will not be able to continue with the registration procedure.

By registering and creating a Player Account, the Player undertakes to only provide information that is correct, truthful, up-to-date and specific to them. The Player Account cannot be created using information pertaining to a third party.

3.3 Identification and authentication of the Player Account

Identification In order to validate their email address, the Player will receive, upon registration, an email containing a hyperlink which the Player will be invited to click on. A page on the www.blitzcasino.be Website will then confirm the creation of the Player Account.

The money withdrawal feature will only be available after authentication of the Player Account by the Operator.

Authentication The authentication of the Player Account can be done:

• directly during the registration process via the “ITSME” tool;
• and/or by the Operator, by requesting from the Player any relevant documents and carrying out any verifications deemed necessary to ensure the consistency of the data entered on the online registration form with the documents transmitted. The Player Account will only be deemed authenticated once the Operator has confirmed the verification of all information that the Operator considers relevant.

Monitoring At any time, either during the authentication process or later, the Operator shall be entitled to request any additional information from the Player, or to submit the Player Account to a verification procedure or a new authentication procedure, including a request for a photo of the Player along with a copy of their identity card, a telephone or video call between an employee of the Operator and the Player, a copy of the payment card used, proof of origin of the funds deposited by the Player, proof of address, proof of income, tax form or bank statement, as well as, in general, any other information or documents that may help the Operator meet its legal obligations, particularly for the purpose of combating money laundering.

Measures related to the account opening and monitoring procedure A Player Account may be suspended until the Operator has been provided with satisfactory supporting documentation. In the event that the aforementioned conditions of registration are not/no longer met, or that the information provided is not/no longer accurate/truthful/complete/up-to-date, the Operator reserves the right to refuse the creation of the Player Account, or to suspend or close said account. In the event of the closure of the account, the amounts deposited will be refunded in the amount of the available balance in the Player Account.

Any Player Account that is not authenticated within three (3) months following its creation will be automatically suspended by the Operator.

In any event, any Players who are purportedly not of Belgian nationality and who registered on the Website using their passport will have their losses automatically capped at €2,000 per month, even if the increase in their deposit limit has been granted following the approval of the Gaming Commission. This cap will apply until their account is formally authenticated by the Operator.

Modification A Player can change their postal address at any time by clicking on the “Settings” tab then on “Personal data” under the “Profile” section on the Website’s home page. Any changes may trigger a new verification and authentication procedure by the Operator.

4 – Protection of personal data and cookies

The Operator takes the utmost care to protect the personal data communicated by the Players. Please find the Rules on the protection of personal data, including the Cookie Policy.

5 – Account and password

Each Player shall be held fully and personally responsible for any activity on their Player Account and must keep confidential their login details, particularly the password, and any transactions carried out via said Player Account. In the event of the unauthorized use of their Player Account or password, or any security breach, each Player agrees to inform the Operator immediately at the following email address: [email protected].

Each Player may be held liable for damage incurred by the Operator by any third party or by any other User of the Website as a result of the use of the Player’s login, password or Player Account by another person.

Should you forget your password, click on the “FORGOT YOUR PASSWORD?” link on the Website’s login page and enter the email address linked to your Player Account. You will receive an email with a link to generate a new password. The Operator reserves the right to require you to change your login and password if it believes that they are no longer sufficiently secure.

The Operator or its subcontractors cannot be held liable for any losses or damage incurred by the Player following the unauthorized use of their login details by third parties, even without the Player’s knowledge.

6 – Obligations regarding the use of the Website

When using the Website, the User/Player shall:

• refrain from using the Website or Services for any purposes other than those authorized by (a) the General Terms of Use, including the Game Rules, and (b) any statutory or regulatory provisions or any practices or directives generally recognized in the Player’s country of residence;
• refrain from disrupting or interfering with the security of the Website or any of the Services, Games, system resources, Software, accounts, servers or networks connected to or accessible through the Website or any related or associated websites, and from partaking in any other form of abuse thereof;
• refrain from creating or using a false identity on the Website;
• refrain from disseminating false information or illegal advertisements;
• refrain from attempting to gain unauthorized access to the Website;
• refrain from using the Website for purposes that are illegal or that could damage the reputation of the Operator or any third parties;
• refrain from modifying or attempting to modify, using any means or instruments whatsoever, the Software, Services or Game offers available, particularly with a view to altering their results;
• refrain from using or attempting to use stochastic calculus (i.e., a martingale) or any software that incorporates artificial intelligence in relation to the use of the Games;
• refrain from violating the intellectual property rights of the Operator or any third parties;
• refrain from reproducing all or part of the Website’s content on any medium whatsoever without the Operator’s consent;
• refrain from using the personal data to which they may have access through the Website to disseminate unsolicited messages (spamming) in the inboxes of other users, whether for commercial purposes or not, or using any other unauthorized means;
• refrain from downloading, sending or transferring, by email or any other means, any content that is contrary to public policy or morality and/or constitutes misconduct of any kind, particularly when said misconduct can be prejudicial to the Operator and/or its employees, clients, suppliers or partners;
• fulfil any and all tax obligations;
• refrain from authorizing a third party to use their Player Account;
• refrain from using a third party’s or another Player’s means of payment or Player Account, even with the consent of such third party or Player;
• respond to any request from the Operator regarding their Player Account and provide the Operator with any documents or supporting documents it may deem useful, particularly with regard to the Player’s age, bank details or deposits;
• acknowledge that they shall be solely responsible for the actions carried out and communications sent via the Website, particularly via their Player Account.

7 – Player warranties

The Player represents and warrants that they:

a)     have read and accepted the General Terms of Use, understand them perfectly and accept the rules of the Games available on the Website;

b)     understand that they may win or lose money by partaking in Games on the Website, and agree to take sole responsibility for the consequences of any financial losses, thereby waiving the right to make any legal claims against the Operator or any other providers of Services on such grounds;

c)      have reached the legal age required to create an account and are not prohibited by law from doing so;

d)     have not been prohibited from gambling by the Belgian Gaming Commission or any other entity, nor banned from the Website by the Operator;

e)     will provider information and personal data that is accurate, truthful and complete;

f)      shall refrain from using funds of illegal origin when playing on the Website;

g)     shall refrain from taking part in any criminal activities involving the Player Account, whether directly or indirectly, and from using the Website or Services for the purpose of transferring funds or engaging in unlawful or fraudulent activities or any prohibited transactions (including money laundering), pursuant to the laws in force within the jurisdictions applicable to the Player;

h)     are not acting on behalf of a third party.

The Player agrees to indemnify and defend the Operator and its directors, employees, representatives and suppliers/subcontractors, as well as any third-party partners, and to hold them harmless against any losses, expenses, damage and costs incurred, including lawyer’s fees, resulting from a breach of these General Terms of Use.

8 – Procedures for using the Games

8.1 General information

Participation in the Games shall be undertaken solely remotely via the Website using the Player’s login and password.

The Website may be accessed from any kind of digital device, including a computer, mobile phone or any other medium that enables an Internet connection (smartphone, iPhone, iPod touch, game console, SmartTV, etc.). Some Games may require downloading special game software.

In order to log on to the Website, the Player acknowledges and accepts that they must have the necessary hardware, software and Internet connection compatible with the terms and conditions for the provision of the games offered by the Website. To this end, the Operator recommends downloading Acrobat Flash Player, along with the following items:

Hardware and operating system:

• PC: Windows 10 or later
• Macintosh: macOS 10.14 (Mojave) or later
• Mobile:** iOS 13 or later, Android 9 (Pie) or later

Browser:

• Google Chrome: Version 90 or later with Javascript activated
• Mozilla Firefox: Version 90 or later with Javascript activated
• Microsoft Edge: Version 90 or later with Javascript activated
• Safari: Version 14 or later with Javascript activated

Type of Internet connection: Broadband (ADSL with minimum speeds of 2 Mbps) or fiber optic connection recommended.

Without these minimum requirements, the Player may not be able to enjoy the Services offered by the Operator on the Website.

The Player shall also make sure that the links used to access the Website and partake in the Games lead to the Operator’s Website and not to a third-party website.

8.2 Games

Participation in a Game takes place by staking a certain amount equal to one of the proposed stakes. Available stakes and winnings may be consulted in the Game Rules. The Player may freely choose the stake for each round of the Game. All stakes are immediately debited from the Player Account.

If the Player Account is insufficiently funded to stake the chosen amount, the Player will not be able to partake in the Game.

After the round is over, the Player will be notified of the result as soon as possible and the winnings, if any, will be credited to the Player Account. If a round is interrupted before the end through the Player’s fault, the Player shall forfeit the possibility of winning. If a round is interrupted before the end due to a technical problem, the Player must contact customer service immediately. After analyzing the conduct of the Game and the technical problem, the Operator (or its provider or subcontractor) shall draw up a technical report in light of the applicable Game Rules. This report shall constitute sole and irrefutable proof for calculating the ensuing loss or gain.

If the conduct of one or more rounds violates the Game Rules or these General Terms of Use for any reason whatsoever (including any abuse on the part of the Player, including participation in a Game despite being aware of a technical fault), the Operator reserves the right to adjust the result of the round(s) in question to ensure compliance with the normal conduct of the Game. Any winnings or losses made by the Player during an invalid round may also be adjusted by the Operator without notifying the Player in advance. The technical report on the conduct of the invalid round shall constitute sole and irrefutable proof for calculating the ensuing (adjusted) loss or gain.

The Games offered by the Operator are subject to special terms of use (Game Rules) which you may consult under each Game.

8.3 Casino Jackpot

BLITZ offers fair, open, transparent and predefined Casino Jackpots on the Website for players who use its services for entertainment purposes. Players can see the amounts and the duration of each Jackpot. These Casino Jackpots are independent of the games and the possible combinations. These Casino Jackpots are split into two categories (i) the “Blitz Rush Jackpot”, which drops before a certain number of minutes (by default 360 minutes) and whose maximum amount cannot exceed the sum of €500, (ii) the “Blitz Boom Jackpot”, which drops before reaching a certain sum and whose maximum amount cannot exceed the sum of €1,000. All players will have the same number of chances to win a Casino Jackpot. These Casino Jackpot terms are an integral part of the General Terms of Use of the BLITZ website available here and are fully applicable, including clauses 6, 9.4, 10 and 11. BLITZ reserves the right to modify at any moment any promotion and any Casino Jackpot as well as their conditions, including the cancellation of the Casino Jackpots, notably for technical reasons or due to computer bugs. BLITZ does not tolerate any abusive use of the Casino Jackpots. “Abuse” is defined as, but not limited to, the practice of using software to play several games at the same time in order to generate more game spins than a human player could naturally play alone. When there is reasonable suspicion that an account owner has committed or tried to commit abuse, alone or in a group, BLITZ reserves the right to (i) withdraw all winnings resulting from the Casino Jackpots and/or (ii) block access to certain products and/or (iii) exclude the account owner from any future promotional offer.

9 – Deposit and withdrawal of money

9.1 Use of the Player Account

The use of the Player Account by the Player is strictly limited to their participation in the online Game offer available on the Website, barring any other use, particularly as a bank account.

The Player shall be required to make deposits on their Player Account via personal payment methods or a personal bank account with a financial institution (bank and/or an institution whose activity is governed by the national laws applicable to financial or related services) or one of its authorized dealers.

The Player cannot allow any third party to make deposits or withdrawals via their Player Account.

9.2 Absence of interest

No amount of money linked to a Player Account can earn interest under any circumstances.

9.3 Deposit limits

Two types of limits are available on the Website: (a) the default deposit limit and (b) personal deposit limits. The more restrictive of the two limits will apply to the Player.

A)   Default deposit limit

Pursuant to the Royal Decree of 25 October 2018 on the conditions for operating games of chance via computers and the Royal Decree of 19 June 2022 determining the conditions for the consultation of the Belgian Central Individual Credit Register by the Belgian Gaming Commission and amending the provisions relating to the limitation of online games of chance, the Player has been informed of the imposition of a weekly deposit limit by default pursuant to said Royal Decree, thus preventing the Player from depositing more than €200 per week into their Player Account on the Website. The Player has the option of disabling the default deposit limit with the authorization of the Belgian Gaming Commission. However, Players are advised to set their gaming limits based on their financial situation and to stay at all times within the limit they set themselves.

To disable the default deposit limit, the Player must go to their Player Account settings or the Deposits page and request the removal of the default deposit limit.

The Operator shall immediately notify the Belgian Gaming Commission of this request through digital means.

Within 72 hours (3 days) following receipt of the request, the Gaming Commission shall inform Gambling Management S.A. whether said request can be approved. This information is obtained following a digital request sent to the National Bank of Belgium in order to check whether the Player is listed as being in default of payment in the Belgian Central Individual Credit Register.

The increase cannot be granted to Players if they are known to be in default of payment in the Belgian Central Individual Credit Register of the National Bank of Belgium. Where applicable, the Operator will notify the Player of the Commission’s refusal.

The Player is also informed that the Operator may be legally obliged to cancel the increase in the default deposit limit requested by the Player, after its initial application, following notification from the Belgian Gaming Commission of the Player’s registration in the Belgian Central Individual Credit Register as being in default of payment.

b) Personal deposit limits

In keeping with the Operator’s commitment to raising awareness about responsible gaming and with a view to their protection, Players can set themselves more restrictive personal deposit limits at any time, for all the Games in which they partake on the Website. In the event that the Player does not set a personal limit after the default limit has been removed, a €2,000 weekly limit will be imposed on the Player.

In order to set up a personal limit, Players must head to their Player Account settings where they have the option of setting deposit limits for periods of 24 hours, 7 days or 1 month. A decrease in the Player’s personal deposit limits will have immediate effect.

If the Player increases their personal deposit limit, said Player acknowledges and unreservedly accepts that they will only be able to play with this new limit after a 72-hour period following the increase. The Player may subsequently decide to reduce the personal deposit limit or reactivate the default deposit limit under the Player Account settings.

9.4. Withdrawals

Subject to compliance with all the provisions of these General Terms of Use (including the authentication of the Player Account), the Operator undertakes to process, immediately upon the Player’s request, any withdrawal of winnings, provided that the Player Account contains a sufficient positive balance. The Player hereby acknowledges that any financial transactions will be subject to standard bank processing lead times. No credit transfers can take place before the Player Account has been authenticated by the Operator.

The Operator shall only pay out sums of money if the Player does not owe any amounts to the Operator, and subsequent to checks regarding the proper conduct of the Game, the absence of any cheating, breach, fraud or any Software error or human error leading to a Player’s unjustified win or loss.

As consideration for the Services enabling the Player to access a secure system, play, partake in the Games and bet real money, the Operator shall collect management fees from the majority of pots or stakes, as well as participation fees. However, the Operator shall not take any commission or charges of any kind whatsoever on the deposits and withdrawals, regardless of the payment method used. Conversely, the Operator reserves the right to charge administrative fees amounting to 15% of the value of transactions (withdrawals and deposits) whose purpose is not solely to participate in the Games (in particular in the event of consecutive deposits and withdrawals without stakes or any improper use of the Player Account).

Depending on the payment method used, the Player’s banking establishment or payment service provider may seek costs from the Player. In any event, the Operator may not be held liable for such costs, as the Player shall be required, prior to any transaction, to seek information from their banking establishment or payment service provider regarding any transaction costs they may charge to the Player.

The Player shall irrevocably and definitively refrain from objecting to or refusing any payment of sums owed to the Operator. The Player shall also allow the Operator to collect from the Player Account any sums the Player may have unjustifiably received subsequent to fraud or a malfunction in the Website, Services or Games.

The Player undertakes to compensate the Operator for any loss it may incur with regard to payments or defaults on payments by the Player or the misuse or improper use of the Player Account.

The Player shall also be required to verify that all the information required to validate the transaction has been communicated to the Operator. The Operator may not be held liable in the event of a payment into a Player’s bank account that may have been hacked.

The Operator reserves the right to request any information or documents it deems necessary to validate cash deposits and withdrawals. Once the request has been validated, deposits carried out using a bank card or any other payment method shall be processed immediately, except in the event of a technical problem.

Deposit limits per transaction:

• Min.: €10 (€5 via NEOSURF)
• Max.: €25,000.00

Withdrawal limits:

• By bank transfer:

o   Min.: €10

o   Max.: €25,000.00

• In a gaming hall:

o   Multiples of €5

o   Min.: €15

o   Max.: €3,000.00

10 – Warranties and limitation of liability

The use of the Website shall be entirely at the Player’s own risk. Unless specified otherwise and within the maximum amount provided for by law, the Website and all of its content, Software, Services, Games offered and the information contained within or related to the foregoing elements shall be provided “as is” and “depending on availability”, without warranties of any kind, whether explicit or implied. In particular, the Operator makes no warranty that the Website, Games and Software (i) will meet the expectations of the Player, (ii) will not suffer any interruptions, (iii) will remain appropriate, secure and free of errors and bugs, and (iv) will not infringe the intellectual property rights of third parties. The Operator makes no warranty that any shortcomings will be corrected.

In light of the foregoing, the Parties hereby acknowledges that the Operator, along with its directors, employees, agents, suppliers and subcontractors, cannot be held liable for any direct or indirect losses or damage that the Player may suffer in relation to any Services and Games offered or information made available to the Player, or for any non-material damage such as loss of profit, opportunity or winnings, loss of use, loss or modification of data, or costs incurred due to the acquisition of substitute goods or services, resulting from the use or operation of the Website and/or the Services offered or data available via the Website, even in the event that the Operator had been informed of the possibility of such damage.

Furthermore, the Operator and the above-mentioned third parties cannot be held liable in the event that, for any reason beyond their control, one or more Games or Services are modified, suspended, cancelled or rendered temporarily unavailable due to maintenance operations, updates or technical problems of any kind.

Similarly, the Operator reserves the right to interrupt or suspend one or more of the Games or Services on offer on the Website, at any time and without notice, without having to justify the reason or cause. In this case, the Operator and the above-mentioned third parties cannot be held liable in any respect whatsoever and the Players may not claim compensation of any kind.

In the event of system errors during the clearance of accounts or involving the features or components of an item of Software, neither the Operator nor the Software provider can be held liable by the Player or by any third party for any costs, expenses, losses or claims resulting from such errors. In the event of such an error, the Operator reserves the right to cancel all the Games concerned by the Software and the Website, along with all parts of any Games concerned by the error, including any of the Player’s winnings attributable to said error, and to take any measures required to correct the error.

In any event, if the Operator or the above mentioned third parties’ liability is invoked on any basis or grounds whatsoever, including negligence, damage or inconvenience of any kind, whether direct or indirect, foreseeable or unforeseeable, particularly any damage resulting from an addiction to gaming (medical care, loss of employment, hospital costs, etc.), the maximum amount of compensation for which the Operator or the above mentioned third parties could be held liable will be limited, in respect of all grounds and types of damage, to the lower of the two following amounts:

1)     the total commissions earned by the Operator in relation to the account of the Player in question during the three months prior to the claim;

2)     or a sum of €500 (five hundred euros).

Lastly, the Player shall hold the Operator and/or the above-mentioned third parties harmless against any direct or indirect, foreseeable or unforeseeable damage or inconvenience of any kind that the Player or a third party may suffer as a result of the improper or inappropriate use of the Website, Software or Games by a Player or third party, including but not limited to damage related to financial loss, lack of winnings, loss of data, or damage to property or person.

11 – Suspension or closure of the Player Account by the Operator

The Operator reserves the right to suspend or close a Player Account or cancel the registration of the account, whether temporarily or permanently, at its sole discretion and without notice or compensation, including during a Game, in particular in the following circumstances:

• The Player Account has remained inactive for an uninterrupted period of at least 12 months;
• The Operator deems the Player to be in breach of one or more provisions of these General Terms of Use;
• The Player failed to provide the supporting documents required to authenticate their Player Account within the relevant time frame;
• The information or supporting documents sent to the Operator are incomplete or inaccurate;
• The conditions for registration are not fulfilled;
• The Player has been prohibited from gambling;
• Improper use of the account registration procedure;
• Improper use of any offer made available by the Operator on the Website;
• Player’s suspected or proven fraud or unlawful activity, or any attempt by the Player to use the Website, Software, Services or Games for unlawful purposes, including the use of another Player’s Player Account (even with said Player’s consent);
• Any hacking of the Website, Software, Services or Games, including any infringement of the Operator’s intellectual property rights;
• Any collusion or attempted collusion between Players;
• As a precautionary measure, based on any information sent by a third party regarding the behavior of a Player on the Website that would warrant the suspension or closing of their account.

In the event of the suspension or closure of a Player Account on any of the aforementioned grounds, the Operator shall have a right to retain the sums of money on the Player Account. The Player shall be informed of the suspension or closure of their Player Account by email.

The Operator reserves the right to:

• notify all the competent authorities, including judicial authorities, of any unlawful or suspicious activities involving a Player;
• block the Player’s credit in order to prevent the consequences of any suspected or proven improper or unlawful use of the Website, Services or Games;
• initiate the appropriate or relevant legal proceedings in order to put an end to the alleged breach by the Player, seek redress for the damage suffered by the Operator or recover any winnings that might have been paid out to the Player subsequently or owing to the Player’s alleged breach;
• inform any third parties concerned that the Player has acted in such a way that requires their Player Account to be suspended or closed.

12 – Closure of the account by the Player

Closure by the Player The Player may close their account at any time by sending a registered letter to the Operator, Rue des Guillemins 129, 4000 Liège (Belgium) or by email. The Contract shall be terminated upon the Player’s receipt of written confirmation from the Operator that the Contract has been terminated.

A Player can also request an access ban from the Belgian Gaming Commission at any time. The procedure for voluntary access ban requests is laid out on the following web page: https://www.gamingcommission.be/en/protection-of-players/access-ban/voluntary-request.

“Orphan” accounts Any Player Account which the Player has not logged on to for a minimum successive period of twenty-four (24) months will be closed (withdrawal of credit) at the Operator’s initiative. As part of its approach as a responsible gaming operator, the Operator will not send any prior notification to the Player concerned to inform them of the upcoming closure of their Player Account, except in exceptional cases.

13 – Consequences of closure of Player Account

Closure by the Player The closure of the account implies that the Player:

• ceases all use of the Website, Software and Games; and
• deletes all copies thereof from their computer or any other device used by the Player.

The temporary closure of a Player Account will result in the immediate blockage of the amounts currently in the Player Account.

The permanent closure of a Player Account will involve, at the Player’s request, the immediate transfer of the amounts in the Player Account to the Player’s bank account, provided that the Player Account was not blocked due to any fraudulent activity by the Player.

It is not possible to operate a closed Player Account.

The Operator shall inform you of the closure by email.

“Orphan” accounts In the event that the Player Account in question has a positive balance in euros, said balance will be deleted. If the Player whose Player Account has been closed contacts the Operator after the closure of their account, the Operator shall investigate the Player’s request and provide any appropriate follow-up.

14 – Amendment

The Operator reserves the right, at any time and without prior notice, to amend and update these General Terms of Use, the Game Rules, access to the Website and the content of the Website. In the event of an amendment to these General Terms of Use, the Player shall be notified via an appropriate notification next time they log on to the Website.

Any login to the Website by the User/Player after having been informed of an upgrade to the Website’s features or amendments to the General Terms of Use shall constitute acceptance of said upgrades or amendments.

15 – Term

The Player may start using the Services as soon as their registration is approved by the Operator. These General Terms of Use are applicable for an indefinite term.

16 – Responsible gaming

The Operator recommends that you gamble in moderation.

The Player has been informed that increasing the frequency or length of time spent gambling can lead to addiction or mental fragility in some people.

The Player should be aware that addiction consists of inappropriate, persistent and repeated gambling. The fun of playing the games turns into a compelling need to gamble, regardless of the serious potential consequences for the Player and those around them.

The “RESPONSIBLE GAMING” section is available for the Player to consult at any time via any of the Website pages. In this section, the Player shall discover a series of moderating tools available on the Website, along with advice from the service for combating pathological and excessive gambling and preventing addiction, the procedure to follow in order to be added to the list of players prohibited from gaming and a list of anti-addiction agencies.

17 – Intellectual property

The User/Player represents that they have been informed that the Operator is the holder or beneficiary of a license of the intellectual property rights pertaining to all brands, company names, signs, trade names, domain names, URLs, logos, photographs, databases, audios, videos, animations, images, texts and any other distinctive signs, as well as the Software and Games present on the Website.

The Player shall only benefit from a personal, non-exclusive, temporary, revocable and non-assignable license to access and use the Website, strictly reserved for non-commercial use of the Website Software, Services and programs.

Any other use of the Operator’s Services, Games or distinctive signs outside the framework of the Player’s legitimate authorized login to the Website shall be strictly prohibited.

The User/Player shall refrain from infringing the aforementioned intellectual property rights in any way and, in particular, from reproducing, communicating or using all or part of the distinctive signs, or using all or part of the content of the Software, Games or Website or any components of the Website, without the Operator’s prior written agreement.

18 – Verification

The Operator may verify a Player’s solvency at any time, with the help of financial institutions and third-party payment providers and on the basis of any data provided in relation to the Player’s registration and account.

The Operator may request details from the Player at any time regarding their bank account and the financial transactions carried out by the Player when using the Website.

19 – Complaints

The Player may submit any complaints concerning Games or the payment of winnings directly via the Website, under the “Help” tab, or send a separate email to [email protected].

Complaints must be sent within 14 days after the trigger event behind the complaint. Failing this, the complaint shall be deemed inadmissible. However, the Player hereby acknowledges that the Operator shall not be required to investigate or act upon a complaint made by a Player against another Player.

A Player wishing to submit a request for information or file a complaint regarding an online gaming website can contact the Belgian Gaming Commission – providing at least their first name, surname and date of birth – via one of the following two methods:

By email to:

[email protected]

By post to:

Commission des jeux de hasard

Bureau des renseignements

Cantersteen 47

1000 BRUSSELS (Belgium)

20 – Assignability of Contract

The Player’s rights and obligations may not be assigned to a third party without the Operator’s prior consent.

The Operator shall be authorized to sell the Software, Website or all or part of the Services or Games without seeking the Player’s consent or notifying the Player in advance.

21 – Security

The Operator shall implement security measures to protect the personal information that Users provide against unauthorized access and use. However, the User hereby acknowledges and accepts that online transmissions are never entirely confidential or secure, and that any message or information you send on our Website may be read or intercepted by others, even if a special notice specifies that a given transmission is encrypted.

22 – Availability of Website and Services

A User logging on to the Website and using the Services on offer implies the acknowledgement and acceptance of the characteristics and limits of Internet networks, particularly in terms of technical performance, response times when consulting, seeking or transferring information, risks of outage and, in general, the risks inherent to any logins or transmissions, whether via the Internet or through mobile networks, the lack of protection of certain data against potential misappropriation and the risks of contamination due to potential viruses on Internet and mobile networks.

The Operator shall do its utmost to ensure that the Website and any files that may be downloaded from it are free from bugs, viruses, Trojan horses and unauthorized spyware. However, the Operator and/or its subcontractors shall in no way be held liable for the following, without this being an exhaustive list:

• the transmission, receipt or non-receipt of any data and/or information via the Internet or through mobile networks;
• any malfunction in Internet or mobile networks preventing the proper conduct and/or operation of the Services;
• a malfunction in any of the receiving equipment or lines of communication;
• any loss of data;
• a malfunction in any of the Software;
• the consequences of any computer virus or bug, anomaly or technical fault;
• any damage caused to a User’s computer or mobile phone;
• any kind of technical hardware or software malfunction that has caused damage to the User’s computer and/or mobile phone.

Each User must take all necessary measures to protect their own data on their computer, tablet, mobile phone or any other device against all kinds of attack. Moreover, the Operator shall only be bound by a best-efforts obligation with regards to the continuity of its Services.

In principle, the Website will be accessible 24/7, with the exception of scheduled or unscheduled interruptions due to maintenance or force majeure events.

23 – Hyperlinks

Links to Website pages

Links to the home page or other pages of the Website must be established (i) in accordance with the law applicable to the Operator in particular, and (ii) with the prior written consent of the Operator, provided that “BLITZ” or any other equivalent or more precise notice is shown clearly inside or next to the link.

This authorization shall not apply to any websites disseminating content that is unlawful, violent, controversial, pornographic, xenophobic or liable to cause offense to the general public.

Requests for the Company’s authorization of the hyperlinks referred to in this clause can be sent to the following email address: [email protected]. Any such request must mention the address of the third-party website page (URL) that will contain the link.

Inclusion and use of frames

The use or reproduction of one of the elements of the Website, even partially, on a third-party website through so-called inclusion, framing and inlining processes, or any other processes of a similar nature, is strictly prohibited.

Links to other websites

The Website may contain links to websites or web pages belonging to third parties. Such links are provided purely for convenience and information purposes. The Operator makes no warranties and accepts no liability as regards hyperlinks to third-party websites or the contents of such websites.

Access to such websites shall be at your own risk and you hereby acknowledge that said websites may be subject to different terms of use or data protection provisions than those applicable to this Website.

24 – No waiver

The fact that the Operator does not require the strict application by the User/Player of one of the terms, commitments or conditions mentioned in these General Terms of Use may in no way be interpreted as a waiver of said terms, commitments or conditions by the Operator or as an abandonment of its rights hereunder. The Operator may therefore request strict and full application of all or part of said terms, commitments or conditions from the User/Player at any time.

25 – Severability

The clauses of these General Terms of Use must always be interpreted such that they are in compliance with applicable laws. However, in the event that any of the clauses of these General Terms of Use are deemed void or invalid, this shall not affect the validity of the other clauses herein. In such event, the Operator undertakes to replace the canceled clause with a new clause having the same intent and, insofar as possible, equivalent effects to the invalid clause in order to restore the contractual balance.

26 – Languages

The Operator offers Services to Players via forms drafted in French, English and Dutch. These General Terms of Use are available in these three languages, depending on the User’s browsing preferences. In the event of a conflict between different language versions, the French version shall prevail.

27 – Archiving and proof

The files, data and documents stored by the Operator on digital media within its IT systems, in accordance with reasonable security standards, will constitute proof of the communications exchanged between the Player and the Operator and the results of Games.

The Operator shall preserve by electronic means all written documents witnessing the agreements entered into between the Operator and a Player with a view to receiving the Services offered by the Operator, without providing such documents to third parties.

In the event of discrepancies between the result of a Game presented on the Website and the result recorded directly or indirectly by the Operator, in particular on its server via the Software, the result recorded by the Operator shall prevail at all times.

28 – Additional information

For any questions regarding these General Terms of Use or, in general, the Services available on the Website, the Player may contact the Operator at the following email address: [email protected].

29 – Governing law – Disputes

This Contract shall be governed by Belgian law, without prejudice to the mandatory provisions that the Player may be entitled to invoke pursuant to Article 6 of Regulation (EC) No. 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations.

In the event of a disagreement or dispute arising between a User/Player and the Operator and/or its subcontractors as a result of or in relation to said User/Player’s use of the Website, the Parties shall seek to resolve said dispute quickly and in good faith, within 14 days following service of notice by either Party. If the Parties fail to resolve the dispute within the aforementioned time frame, the Belgian courts and tribunals within the judicial district of Liège shall have sole jurisdiction over any dispute concerning the application or interpretation of these General Terms of Use.

The User/Player hereby acknowledges that, notwithstanding any legal provision to the contrary or any more restrictive clause to the contrary in the Contract, any and all claims or lawsuits must be filed within a year of the trigger event.

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